The Creative Cloud Cleaner Tool allows you to more precisely remove installation records for Creative Cloud or Creative Suite applications that may have become corrupted or may be causing problems with a new installation. It can be particularly helpful if you have installed prerelease software on your system, and now want to remove it. Likewise, if you're unable to connect to Adobe servers, the Cleaner Tool can help by removing entries in your computer's host files that are blocking access to Adobe software and servers. Back up all files stored in Adobe product directories, including custom plug-ins or profiles you have installed.
Select the application that you want to remove, and click Remove or Uninstall. If you see a download or save file prompt, click Save File to download it on your computer. If you can't locate the downloaded file, see Find your downloaded Adobe app or file. The location of this file depends on your version of Windows:.
Review the log file entries. If any of the entries indicate failure, contact us. For instructions, see one of the following documents:. Note: This information is for Enterprise-installation administrators only. Run the Adobe Creative Cloud Cleaner Tool in silent mode to list all the products that the tool can remove.
It enables you to remove all Creative Cloud or Creative Suite apps installed on the computer, or to remove selected apps by commenting out the lines in an XML file that the tool generates. Verify that the Creative Cloud Cleaner Tool completed successfully. Uninstall Creative Cloud or Creative Suite applications. Do not enter any additional spaces in this command.
The XML file that the tool creates contains a list of products installed on the computer. By default, all product entries are commented in the XML file. For example:. Adobe Creative Cloud User Guide.
Select an article:. Applies to: Adobe Creative Cloud.
Getting started. Run the Creative Cloud Cleaner Tool. Choose your operating system. Deactivation is different from uninstallation. Install now: Get all new Adobe CC direct download links and free trials. If you purchased the software but lost the serial number or no longer have it readily available, the first place to check is your online Adobe account. You will have one if you ever registered the program, or if you purchased it directly from Adobe… Just log in with your Adobe ID and all your serial numbers will be listed there.
As a last resort, you may be able to retrieve it from the computer itself using a free utility like Belarc Advisor Windows or Product Key Finder Mac — which will recover and tell you the activation keys for the programs on your system. And you should be all set. If you are continuing to use your prior release, then per Adobe licensing requirements it must be on the same computer s as the upgrade version. All of this becomes much easier with Creative Cloud memberships as well as with single-tool CC subscriptions , because these products are no longer activated using serial numbers but instead with your Adobe ID login.
So moving the software to a new system multiple machines is really just a matter of visiting the Creative Cloud Download Center , downloading whichever CC apps you want, and then signing in….
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- (Solved) - HOW TO UNINSTALL CS6 « How-To Geek Forums.
- How to Uninstall Adobe Creative Cloud Apps?
In addition, you can deactivate using your account page on adobe. For more details on how all of this works, see this CC Help document. Creative Cloud and single-app subscribers can also skip the next two sections, as your CC products are already capable of flexibly running on both operating system platforms both Windows and macOS , as well as freely switching between different languages as desired. All Adobe CS products, by contrast, are licensed for just a single language on a single operating system. Special: Legally download dozens of free Adobe books for a limited time!
Now how about if you want to change platforms, like from Windows to Mac, or vice versa? The easiest thing to do is get Creative Cloud , because as mentioned above a single CC license will run freely on both operating systems. All product configurations including Student and Teacher Editions are eligible for exchange. There are a few provisos.
You must also be prepared to deactivate and delete the existing software from your computer and destroy any existing copies, as they will no longer be valid. But perhaps the most important is that you can only swap platforms to and from the most recent perpetual version available for the product. And the same goes if you want to move your residence to a different country or region, because the product language will usually be different in your new geography even for English.
For example, in the U. After swapping platforms or languages, you cannot cross back to your original platform or language version. No more than five total lifetime cross-platform or cross-language upgrades or swaps are allowed per customer, regardless of the product. Software purchased second-hand or from an auction site such as eBay is not eligible for swaps.
clean uninstall of cs6 suite | Adobe Community
There are some important exceptions here. The Adobe Lightroom and Elements lines are sold as multiplatform and multilanguage software, so would not require a crossgrade. Hopefully that should do it! Please let us know if this article helped you out, or any questions you may have in the comments below. Keep up with the latest on Adobe software — follow us on Facebook or Twitter , or subscribe to our RSS feed … You can also enter your email and have new articles sent directly to your inbox.
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Completely Remove Adobe from your Mac in 2 Steps
Please try again. We respect your privacy and take protecting it seriously. Is it still possible to ask for a CS6 Platform swap? I use CC but my CS6 turned to be handy on some occasions. Can I ask Adobe to change my license from Windows to Mac? I am a student and the license is educational if that matters. Not sure. Creative Suite 6 is end-of-life and Adobe no longer sells it.
Option 2: Manual Uninstall
Their website does say this :. If you require a different language or operating system version of a non—Creative Cloud product you purchased from Adobe, you can exchange your product. Or you can exchange your product for a different language version. However, if you already have Creative Cloud, then there may be no need because you also already get CS6 automatically included with your subscription at no extra cost….
Just download and run CS6 instead of or in addition to CC for the apps you want, and then you can install and use CS6 on the same computer s , either on Windows or on macOS or both, as part of your membership.
Adobe Creative Cloud
Will I still be able to deactivate it on my old computer and install it on the new one? If so, what will I need to use to log in to everything and register the new computer so it can run CS6? In the case of CS6, you would need your original serial number a. The background. I also use Lightroom 6. I have read that there are restrictions with the CC versions running on the version of Windows I use. I appreciate that there may be file compatibility issues, but intend to keep the original files from Camera on a portable hard disk, so it should not matter if I process them on either device.
I have been led to believe that once I subscribe to CC, my CS6 version under my account name will be disabled — is this true?
This of course would limit me from using both versions. The reason I believe this is that when CC was first released for some unknown reason, I was offered a trial of it and accepted. Once I had done this, CS6 was disabled and I needed to contact Adobe to allow me to remove the trial and re-activate my CS6, at that point in time I could not see the point of CC for my level of usage, I now feel that some of the features would be useful to me. Hi John, the complication with trying to run CS6 perpetual with CC subscription on the same machine was simply because CS6 was included as part of a CC subscription, therefore the licensing converted over to subscription.
If you later stopped CC, then as you discovered, you needed to reactivate the CS6 perpetual licensing on that system. Also, there is no conflict at all if the two different versions CC and CS are installed on two separate computers… That seems to be what you are talking about, so there should be no problem for you with your plan.